Frequently Asked Questions
Everything you need to know about Maku The Label's conscious fashion.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders may take 10-15 business days depending on customs processing.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund or exchange.
How do I care for my Maku The Label garments?
To maintain the longevity of our premium fabrics, we recommend hand washing in cold water with a mild detergent and laying flat to dry in the shade.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.